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CompTIA

CompTIA A+

CompTIA’s A+ Certification is the industry standard for validating the foundational skills needed by support technicians in today’s digital world. A technical support professional does much more than fix a PC, they now have to understand how applications work across systems and be capable of solving problems that help to keep the business running smoothly.

The CompTIA A+ Certification has recently been updated to reflect the growing focus on topics such cybersecurity, Prvacy, IoT, Scripting, Virtualisation and Cloud.

 

Duration 5 Days
Date 14 - 18 Aug
18 - 22 Sep
16 - 20 Oct
Price €2,995

COURSE OBJECTIVES

After completing this course you should be able to:

  • Support basic IT infrastructure, including endpoint management, advanced device connectivity troubleshooting, and basic networking
  • Configure and support PC, mobile and IoT device hardware, including components, connectors and peripherals
  • Implement basic data backup and recovery methods and apply data storage and management best practices
  • Demonstrate baseline security skills for IT support professionals, including detecting and removing malware, addressing privacy concerns, physical security and device hardening
  • Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software
  • Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and the use of scripting in IT support

Course Content

Supporting Operating Systems

  • Identify Common Operating Systems
  • Troubleshooting Methodolgy
  • Use Windows Features and Tools
  • Manage Files in Windows
  • Manage Disks in Windows
  • Manage Devices in Windows

Installing and Configuring PC Components

  • Use Appropriate Safety Procedures
  • PC Components
  • Common Connection Interfaces
  • Install Peripheral Devices

Installing, Configuring and Troubleshooting Display and Multimedia Devices

  • Install and Configure Display Devices
  • Troubleshoot Display Devices
  • Install and Configure Multimedia Devices

Installing, Configuring and Troubleshooting Storage Devices

  • Install System Memory
  • Insall and Configure Mass Storage Devices
  • Install and Configure Removable Storage
  • Configure RAID
  • Troublshoot Storage Devices

Installing, Configuring and Troubleshooting Internal System Components

  • Install and Upgrade CPUs
  • Configure and Update BIOS/UEFI
  • Install Power SUpplies
  • Troubleshoot Internal System Components
  • Configure a Custom PC

Installing, Configuring and Maintaining Operating Systems

  • Configure and Use Linux
  • Configure and Use macOS
  • Install and Upgrade Operating Systems
  • Maintain OSs

Maintaining and Troubleshooting Microsoft Windows

  • Install and Manage Windows Applications
  • Manage Windows Performance
  • Troublshoot WIndows

Network Infrastructure Concepts

  • Wired Networks
  • Network Hardware Devices
  • Wireless Networks
  • Internet Connection Types
  • Network Configuration Concepts
  • Network Services

Configuring and Troubleshooting Networks

  • Configure Network Connection Settings
  • Install and Configure SOHO Networks
  • Configure SOHO Network Security
  • Configure Remote Access
  • Troubleshoot Network Connectons
  • Install and configure IoT Devices

Managing Users, Workstations and Shared Resources

  • Manage Users
  • Configure Shared Resources
  • Configure Active Directory Accounts and Policies

Implementing Client Virtualization and Cloud Computing

  • Configure Client-Side Virtualization
  • Cloud Computing Concepts

Security Concepts

  • Logical Security Concepts
  • Threat and Vulnerabilities
  • Physical Security Measures

Securing Workstations and Data

  • Implement Security Best Practices
  • Implement Data Protection Policies
  • Protect Data During Incident Response

Troubleshooting Workstation Security Issues

  • Detect, Remove and Prevent Malware
  • Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Laptops

  • Use Laptop Features
  • Install and Configure Laptop Hardware
  • troublshoot Common Laptop Issues

Supporting and Troublshooting Mobile Devices

  • Mobile Device Types
  • Connect and Configure Mobile Device Accessories
  • Configure Mobile Device Network Connectivity
  • Support Mobile Apps
  • Secure Mobile Devices
  • Troublshoot Mobile Device Issues

Installing, Configuring and Troubleshooting Print Devices

  • Maintain Laser Printers
  • Maintain Inkjet Printers
  • Maintain Impact, Thermak and 3D Printers
  • Install and Configure Printers
  • Troubleshoot Print Device Issues
  • Install and Configure Imaging Devices

Implementing Operational Procedures

  • Environmental Impacts and Controls
  • Create and Maintain Documentation
  • Use Basic Change Management Best Practices
  • Implement Disaster Prevention and Recovery Methods
  • Basic Scripting Concepts
  • Professionalism and Communication

 

 

COURSE PREREQUISITES

Attendees should meet the following prerequisites:

  • Recognize the main components of a PC and different data media such as USB drives and DVD.
  • Start the computer and navigate the desktop.
  • Use Windows Explorer to create directories and subdirectories and manage files.
  • Use a web browser such as Internet Explorer to view websites.

Certification

This globally recognised vendor-neutral certification requires that you pass two exams: CompTIA A+ Core 1 Exam 220-1001 and Core 2 Exam 220-1002.

Audience

Entry-level IT Professionals in a technical support role