Candidate Contract Manager

PFH Technology Group are looking for a Candidate Contract Manager to join our team on a permanent basis

Cork or Dublin Based / Remote at present with view to Hybrid
The Candidate Contracts Manager has responsibility for the line management and service relationship management of placed candidates / daily rate contractors in a number of key clients across Ireland. This role covers managing and developing staff and client relationships. You will be a Trusted Partner to a number of key accounts.
The Candidate Contract Manager will actively contribute to the overall success and services growth of the company with a specific focus on our Resource Augmentation Services. This is an opportunity for an ambitious candidate to develop staff management and customer service relations management skills, with a career path for full managed services delivery management.
You will bring your expertise and knowledge to help achieve our business objectives and meet client requirements, you will manage a large team of IT technical staff dispersed across client sites nationwide.
Responsibilities will include:

• Service delivery and line management of PFH technical staff across multiple client sites
• Client service relationship management - build trusted relationship with client stakeholders
• Understand client's requirements and key service drivers.
• Working with Recruitment, Sales, develop and expand services
• Working with Recruitment for new and replacement role hiring
• Line management of all staff
• Where problems arise take ownership and act quickly to resolve these, escalating for support in a timely fashion
• Contribute to service delivery management leadership and direction

• Passionate for service excellence
• Ability to inspire our people to excel at our service delivery
• Clear and demonstrable understanding of commercial, operational and business acumen and interested in technology
• Strong communication and relationship management
• Demonstrate strong people management
• Demonstrate the ability to be flexible/adaptable and tolerant in a changing working environment whilst maintaining effectiveness and efficiencies
• Manage sensitive and confidential information
• Demonstrative self-motivation & able to take responsibility
• Manage and prioritise tasks in a timely & efficient manner
• Demonstrate initiative and a proactive approach to daily tasks
• Understanding of candidate management & client relationships is preferred but not necessary