PFH Technology Group are currently recruiting for a NOC Support Engineer to be based onsite in Cork. In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department. Please note that this is shift work role. Duties Include: * Provide premium quality phone, email and onsite/remote support for customer servers to diagnose and resolve technical issues * Logging calls (tickets) and keeping records of c
PFH Technology Group are currently recruiting for a NOC Support Engineer to be based onsite in Cork.
In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department. Please note that this is shift work role.
Duties Include:
* Provide premium quality phone, email and onsite/remote support for customer servers to diagnose and resolve technical issues
* Logging calls (tickets) and keeping records of customer queries
* Analysing call logs so you can spot common trends and underlying problems.
* Updating helpdesk documentation so that support information is available and current for each customer
* Testing and fixing faulty equipment
* PC builds and installations
* Execute any activities assigned
* Monitor and control any activities assigned
* Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)
* Complete timesheets daily
Skills Required:
* An ability to communicate verbally and via email with all customers in simple and understanding manner
* An understanding of the business impact of ICT Systems and devices
* An ability to follow through and close out all issues to customers' satisfaction
* An ability to assess each user's IT knowledge levels
* Being able to work under pressure
* An ability to think logically
* Good analytical and problem-solving skills
* Good interpersonal and customer care skills
* Good accurate records keeping
* Willingness to learn in a fast paced environment
* Professional and flexible attitude
PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
PFH Technology Group are currently recruiting for a NOC Support Engineer to be based onsite in Cork.
In this Level 1 Technical Engineer position you will be responsible for providing technical assistance across all clients in our Managed Services Department. Please note that this is shift work role.
