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PFH Technology Group are looking for a Candidate Contract Manager to join our team on a permanent basis
Cork or Dublin Based / Remote at present with view to Hybrid
The Candidate Contracts Manager has responsibility for the line management and service relationship management of placed candidates / daily rate contractors in a number of key clients across Ireland. This role covers managing and developing staff and client relationships. You will be a Trusted Partner to a number of key accounts.
The Candidate Contract Manager will actively contribute to the overall success and services growth of the company with a specific focus on our Resource Augmentation Services. This is an opportunity for an ambitious candidate to develop staff management and customer service relations management skills, with a career path for full managed services delivery management.
You will bring your expertise and knowledge to help achieve our business objectives and meet client requirements, you will manage a large team of IT technical staff dispersed across client sites nationwide.
Responsibilities will include:
- Service delivery and line management of PFH technical staff across multiple client sites
- Client service relationship management – build trusted relationship with client stakeholders
- Understand client’s requirements and key service drivers.
- Working with Recruitment, Sales, develop and expand services
- Working with Recruitment for new and replacement role hiring
- Line management of all staff
- Where problems arise take ownership and act quickly to resolve these, escalating for support in a timely fashion
- Contribute to service delivery management leadership and direction
Skills Required:
- Passionate for service excellence
- Ability to inspire our people to excel at our service delivery
- Clear and demonstrable understanding of commercial, operational and business acumen and interested in technology
- Strong communication and relationship management
- Demonstrate strong people management
- Demonstrate the ability to be flexible/adaptable and tolerant in a changing working environment whilst maintaining effectiveness and efficiencies
- Manage sensitive and confidential information
- Demonstrative self-motivation & able to take responsibility
- Manage and prioritise tasks in a timely & efficient manner
- Demonstrate initiative and a proactive approach to daily tasks
- Understanding of candidate management & client relationships is preferred but not necessary
This role may suit a recruiter who wishes to move away from commission, or someone in sales who wishes to develop more client relationships
Founded in 1985, PFH is Ireland’s leading, indigenous Information & Communications Technology (ICT) Solutions Provider, supplying ICT based business solutions to our wide range of clients. We are also the largest, independent provider of infrastructure services and the most experienced end-to-end provider of voice, data and IT services.
Our client base, of almost 1,500 organisations is served from our offices in Dublin, Cork and Galway. We employ over 750 people |
