IT Support Engineers – CVC

PFH Technology Group are seeking IT Support Engineers to join our teams in the Midlands Region.

Responsibilities:

• Delivering Superior Customer Service
• Onsite Customer support to resolve technical issues on real time basis
• Resolve issues across Windows 10, Laptop and Tablet devices, wireless connectivity, printing and software
• Track, route and redirect problems to the correct resources
• Update ITSM systems
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers' expectations

Skills:

• Windows 10 operating systems
• Wireless and local area networks
• Software and application installations and remediation
• Proven working experience in providing Desk Side Support
• Be able to work in a pressurised environment
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Very strong proficiency in English

Qualifications:

• Bachelor's degree in IT or 1-2 years' experience in IT support.
• Excellent interpersonal skills
• Good problem-solving and communication skills

Additional Requirements:

• Own car and full driving license are required

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.