Level 2 IT Support Engineer

PFH Technology Group are seeking a Level 2 IT Support Engineer to be based onsite with our client in Limerick.

Responsibilities may include, but are not restricted to:

• Prioritise, manage and responding to helpdesk calls in a timely manner logged on the help desk system;
• Establish and build on good working relationship with customers
• Troubleshoot and if required, referral of hardware faults to third parties
• Where appropriate, assign warranties on hardware to third parties
• System administration using Active Directory
• Troubleshoot issues with Windows accounts/mailboxes
• Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
• Install and configure computer hardware and peripherals, operating systems and applications
• System Administration - amend privileges / security permissions on server shares, setup of new shared folders on existing shares
• Manage pst requests and data requests for staff moves
• Liaise with third party vendors for softwarehardware installation
• Deal with 'how to' and information requests including data security and ICT policies
• Liaison with local and national ICT teams, e.g. Server and Network management to find root cause for recurring issues.
• Document new solutions
• Install individual software requests
• Managed Print devices - liaise with vendors including IP information
• Access consoles to push or provide solutions for requests e.g. Content encryption
• Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate

Experience:

• 2-3 years' experience in an IT environment
• Demonstrate good problem solving, analytical and decision-making skills
• Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies.
• Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
• Demonstrate evidence of production of quality deliverables
• Shift Work

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility
• The ability to interact with key stakeholders in a professional manner

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO 20000/27001 24*7 certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway