Level 3 IT Service Engineer

Permanent Position with full benefits
Onsite in Dublin City Centre

PFH Technology are seeking an experienced a Level 3 IT Service Engineer for one of their Leading Clients based in Dublin City Centre.

The Senior Service Engineer resource will:

• * Provide third level technical support and meet our Customer SLA's
• * Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
• * Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
• * Research current best practice technology solutions and translate them into our environment
• * Develop metrics to monitor and test systems ensuring constant improvement
• * Manage external vendors and third-party consultants to resolve issues
• * Be responsible for assisting in the management and completion of information technology projects and technical implementations
• * Provide technical expertise, leadership, and hands-on support to the Information Technology team
• * To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams
• * Supervise and support the Service Desk team members acting as the local Team lead
• * Be responsible for resolution of all tickets within agreed KPI timelines

Candidate Requirements:

• 5 + years IT Support / Engineer experience
• Onsite exposure with clients
• Multi tasking
• Excellent communication skills
• Mentor & lead an onsite team
• ITIL & CompTIA

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.