Level 3 IT Support Engineer

PFH Technology Group are seeking a Level 3 IT Support Engineer to join one of our Clients based in Temple Street Co. Dublin
Expierence 3+ Years
Contract - Minimum 6 months

Key Responsibilities
Support the planning, development, implementation and operations of applications, computers, peripherals and telephony devices for internal customers.

• Organizes and performs Installation, Move, Add, Changes (IMAC) of application, computer, phone and other hardware.
• Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
• Creates and maintains database entries in Remedy Asset Management to accurately track Information Technology assets, and monitors and maintains work or repair requests in the Remedy incident management system.
• Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
• Performs hardware and software compatibility tests for monthly/quarterly security patching, application and Operating System updates.
• Maintains, develops and installs network infrastructure equipment and implements necessary changes.
• Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
• May be responsible for server administration, storage back-up and other data center activities as needed.

Skills and Qualifications

3+ years' experience in an IT environment preferably in Windows 10 installations. Demonstrate good problem solving, analytical and decision making skills

* Excellent customer service skills with an ability to empathise with users and help them adapt to their new technologies. User experience is key for this project
* Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
* Demonstrate evidence of production of quality deliverables

Context

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.