Migration Engineer

PFH Technology Group are seeking an enthusiastic support technician to join their clients migration team to migrate users, devices & mailboxes from the 8 legacy domains to the one single national domain. This role will primarily be based in Tralee with some travel required in Co. Kerry.

Responsibilities may include, but are not restricted to:

• Geographical based to provide onsite support in specific site or multiple sites i.e. mobile
• Liaising with the Relationship Managers to receive weekly migration schedule, arriving on-site to perform the migrations, managing any issues through to resolution & ensuring a good customer service experience
• Escalate issues (Application, Hardware) where necessary to the Lead and/or Technical Manager
• Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region
• Establish and build on good working relationship with customers & end-users
• System administration using Active Directory
• System administration - amend privileges/security permissions on server shares, setup of new shared folders on existing shares
• Set up / amend Windows accounts/mailboxes, Microsoft exchange & Microsoft servers
• Access and update email branding site for new and staff movers
• Liaise with third party vendors for software hardware installations
• Troubleshoot and if required, referral of hardware faults to third parties
• Troubleshoot system problems, diagnose and solve software faults e.g. Citrix
• Install and configure computer hardware and peripherals, operating systems and applications
• Be aware of & contribute to the Migrations Knowledge Base
• Complete post-migration form for central team
• Deal with 'how to' and information requests including data security and ICT policies
• Liaison with local and national ICT teams, e.g. Server and Network management
• Engagement with service providers (managed print, applications, etc) to co-ordinate migration activities
• Site assessments for migrations
• Undertake necessary training appropriate to the role

Other

• Coordinate office activities to secure efficiency and compliance to procedures and processes
• Create and update records and databases with personnel, financial and other data
• Submit timely reports and prepare presentations/proposals as assigned
• Assist and interact with colleagues & project teams as requested
• Full clean Irish Driving Licence

Experience:

• Must have a minimum of 1 years' experience working in an IT Support environment
• Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.
• Demonstrate good problem solving, analytical and decision making skills
• Demonstrate evidence of production of quality deliverables

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organised manner
• Self-starter with a willingness to take responsibility
• The ability to interact with key stakeholders in a professional manner

Education:

• Third Level Education Qualification is preferable
• Professional certificates such as Comptia, Microsoft, Cisco is preferable

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway