Level 3 IT Service Engineer
Permanent Position with full benefits
Onsite in Dublin City Centre
PFH Technology are seeking an experienced a Level 3 IT Service Engineer for one of their Leading Clients based in Dublin City Centre.
The Senior Service Engineer resource will:
- * Provide third level technical support and meet our Customer SLA’s
- * Be responsible for ensuring the IT infrastructure network systems and servers are maintained to best practice as stated in the document
- * Recognise system deficiencies and suggest effective solutions while complying with company policies and procedures
- * Research current best practice technology solutions and translate them into our environment
- * Develop metrics to monitor and test systems ensuring constant improvement
- * Manage external vendors and third-party consultants to resolve issues
- * Be responsible for assisting in the management and completion of information technology projects and technical implementations
- * Provide technical expertise, leadership, and hands-on support to the Information Technology team
- * To participate in Change Advisory Board (CAB) and Problem Management meetings and to share information with the support teams
- * Supervise and support the Service Desk team members acting as the local Team lead
- * Be responsible for resolution of all tickets within agreed KPI timelines
Candidate Requirements:
- 5 + years IT Support / Engineer experience
- Onsite exposure with clients
- Multi tasking
- Excellent communication skills
- Mentor & lead an onsite team
- ITIL & CompTIA
PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.
