Sales Support

Sales Support Executive

The opportunity

We have an excellent opportunity for an enthusiastic new member to join our busy, dynamic Sales Support Desk Team within the PFH Technology Group, based in Cork.

As a Sales Support Executive, you will be tasked with managing the sales process from order to delivery as well as communicating and resolving any order/customer issues. You will be expected to build rapport with clients and client directors and carry out various administrative and customer service duties.

Salary

We seek to attract the best talent. An attractive compensation package together with competitive salary and bonus program will be offered to the right candidate

Location

Hybrid - Home and Little Island, Cork

Role & Responsibilities:

Account Management

• Supporting field based Client Director's by building rapport with existing customers and ensuring repeat business by selling additional ICT Solutions, Products & Managed Services
• Preparing and Issuing quotes to clients.
• Liaising with clients, making them aware of PFH's suitable products, services and solutions available to meet their needs.
• Customer visits if and when required.
• Attention to detail in processing orders accurately in a timely manner on Navision ERP system.
• Ownership of all orders from point of order receipt to delivery to client and keeping clients updated on delivery timelines.

Skills & Experience Required:

• Minimum of 3 years' experience working in a similar environment
• Confident, clear & articulate phone manner to liaise with clients
• Must be driven and well capable of working on own initiative as well as working well in a team environment reporting to a team supervisor
• Motivated to achieve KPIs, metrics and targets
• Work effectively under pressure and to strict deadlines
• Work to exceed client expectations by delivering a high quality service and speedily escalation of any issues impacting on client satisfaction
• Use of MS office applications

PFH is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 450 dedicated professionals, including over 350 qualified engineers, ready to meet your ICT needs, with offices in Dublin, Cork and Galway